The phone kept ringing and ringing. I was on the other line with a client in the middle of a crisis and couldn’t pick up. The same phone number kept calling every few minutes. It was a new client, Jackie,…

Imagine you are at your pediatrician’s office to get your child’s vaccines. The pediatrician tells you that the vaccine your child is getting today had to be “watered down” because there wasn’t enough to go around. Instead of getting the…